2-1-1 is an easy to remember telephone number that connects people with important community services and volunteer opportunities.  For example, 2-1-1 can offer access to the following types of services:

  • Protecting Community Well-Being: emergency assistance, food banks, clothing closets, shelters, legal assistance, domestic violence.
  • Improving People’s Health: health insurance programs, Medicaid and Medicare, maternal health, medical information lines, crisis intervention services, support groups, counseling, drug and alcohol intervention and rehabilitation, senior citizen services.
  • Promoting Self-Sufficiency: financial assistance, job training, transportation assistance, education programs.
  • Helping Kids Succeed: youth development programs, foster care, adoption, preschools, after-school programs.
  • Strengthening and Supporting Families: family resource centers, summer camps and recreation programs, mentoring, tutoring, protective services, family planning.
  • Volunteer Opportunities and Donations

Anderson County residents may dial 2-1-1 to obtain access to social services through a large database of providers.  The call is free and the service is available 24 hours a day.  Nonprofit organizations who wish to be listed in the 2-1-1 database should call East Tennessee 2-1-1 at 546-6262.

Some telephone and cellular services are not compatible with 2-1-1.  If you are having trouble reaching 2-1-1, please dial 1-866-588-4211.

For more information about 2-1-1, please visit 211tn.org.

Anderson County Resource Manual

Access the Anderson County Resource Manual through the link below. The manual is set up to allow you to search based on the area of need, and includes organization contact information, hours, and service criteria.

Notice any errors or find a number that’s out of service? Call (865) 483-8431 or email betsy@uwayac.org to let us know!

Anderson County Resource Manual

VITA (Volunteer Income Tax Assistance)

VITA is an IRS initiative to assist taxpayers by providing trained volunteers to prepare and electronically file individual tax returns at no cost to the taxpayers.


Trinity Outreach Center

320 Robertsville Road

Oak Ridge, TN 37830


February 5 – April 15

Tues-Fri: 3 – 8 pm

Sat: 10 am – 12:30 pm

Visitors are seen on a first-come, first-served basis. No appointments.

What to bring:

Photo ID; copy of last year’s return; social security cards for all people listed on return; health coverage forms; all relevant income forms (W-2s, 1099s, Social Security annual statement); documentation for daycare, education, and itemized deduction expenses.